Terms & Conditions
These terms apply to purchases on bylykke.com. The seller is ByLykke ApS, Flintevej 25, 9000 Aalborg, CVR 34594686. Contact us at lykke@bylykke.com. Prices are in Danish kroner (DKK) incl. VAT.
Orders
When you complete an order, you receive an order confirmation by email. A binding agreement is formed when you receive the confirmation. We reserve the right to cancel an order in case of obvious pricing or stock errors.
Prices and shipping
All prices are in DKK incl. 25% VAT. Shipping is calculated at checkout based on the chosen delivery method and parcel weight. Free shipping on orders over DKK 795. Any shipping costs are shown clearly before you complete the purchase.
Payment
We accept payment via a secure provider (Quickpay) with card, MobilePay and wallets. The amount is charged when the order is shipped or confirmed. We never store your card details.
Delivery
We ship with DAO and GLS, you choose the delivery method (home delivery or pickup point) at checkout. Expected delivery is 1-3 business days after dispatch. You receive a track & trace number when shipped. We deliver within Denmark.
Right of withdrawal (14 days)
You have a 14-day right of withdrawal from the day you receive the item. To withdraw, notify us before the deadline at lykke@bylykke.com. The item must be returned without undue delay and no later than 14 days after you notify us. You pay the return shipping. Note: The right of withdrawal lapses for sealed goods (e.g. cosmetics and supplements) that are unsuitable for return for health or hygiene reasons if the seal has been broken after delivery.
Returns and refunds
Return to: ByLykke ApS, Flintevej 25, 9000 Aalborg, CVR 34594686. We refund the full amount incl. standard delivery without undue delay and no later than 14 days after we receive the item back or proof of return, using the same payment method you used. You are liable for any reduction in the item's value due to handling beyond what is necessary to establish its nature and characteristics.
How to return in practice
Send or drop off the item at ByLykke ApS, Flintevej 25, 9000 Aalborg, or at a parcel box at Føtex, Hasseris Bymidte, 9000 Aalborg. Include a note in the parcel with your order number and a message stating that you would like a refund. You pay the return shipping, and the item must be in the same condition as when you received it.
Right to complain (2 years)
A 2-year right to complain applies under the Danish Sale of Goods Act. If the item is defective, you may have it repaired, replaced, refunded or get a price reduction, depending on the situation. Complaints must be made within a reasonable time after you discover the defect, within 2 months is always timely. If the complaint is justified, we refund your reasonable shipping costs. Contact lykke@bylykke.com.
Complaints body
If we cannot find a solution, you may complain to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk. You may also use the EU Commission's online dispute resolution (ODR) at ec.europa.eu/consumers/odr, state our email lykke@bylykke.com.
Personal data
We treat your personal data confidentially and only to process your order, delivery and statutory bookkeeping. Read more in our privacy policy.
Last updated June 2026.